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Privacy Policy

This Privacy Policy describes how  kokolamp.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

SECTION 1 - Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. 

Device information 

  1. Device Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. 
  2. Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. 
  3. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED. 
  4. Disclosure for a business purpose:  shared with third party services that we work with. like shopline.


Order information 

  1. Order Information collected: name, billing address, shipping address, payment information (including credit card numbers and so on), email address, and phone number. 
  2. Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 
  3. Source of collection: collected from you. 
  4. Disclosure for a business purpose: shared with third party services that we work with , for example, sales channels, payment gateways, shipping and fulfillment apps.

 

SECTION 2- Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

 

SECTION 3-Sharing Personal Information

Our agents, vendors, consultants, marketing service providers, and other service providers (collectively “Service Providers”) may receive, or be given access to your information, including Personal Information and Usage Information, in connection with their work on our behalf. These Service Providers may be located in countries other than your country of residence. 
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example: 

  1. We use Shopline to power our online store. You can read more about how Shopline uses your Personal Information here: https://www.shopline.com/legal/privacy. 
  2. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 
  3. Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you. 
  4. Provide any requested services. 
  5. Administer sweepstakes and contests. 
  6. Marketing Purposes : Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages. 
  7. Send marketing communications and other information regarding products, services, and promotions. 
  8. Administer promotions. 
  9. Internal Operations: Improve the effectiveness of the Sites, mobile experience, and marketing efforts. Conduct research and analysis, including focus groups and surveys. Perform other business activities as needed, or as described elsewhere in this policy. 
  10. Fraud Prevention: To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business. 
  11. Legal Compliance: To assist law enforcement and respond to subpoenas. 

 

SECTION 4-How do we protect your information?

You are responsible for your own username and password safety and security on Sweet Sugar. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.
That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

 

SECTION 5 - How we use information we collect

We use your personal Information to provide our services to you. We and our Service Providers may use information about you for the following purposes:  
To provide, maintain, protect and improve our Services, develop new services, and protect us and our users;  
To facilitate, manage, personalize and improve your online experience;  
To respond to your inquiries and fulfill your requests, such as to send you newsletters, brochures, catalogs and e-mails;  
For our business purposes, such as data analysis, audits, fraud monitoring and prevention, enhancing, improving, or modifying our Services, identifying usage trends, and operating and expanding our business activities;
To send you advertisements and communicate with you about products, services, offers, promotions, rewards and events we believe may be of interest to you .   

 

SECTION 6 - Does we give out your personal information? 

No, we sell merchandise, not information — We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:  
-We use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service.  
-We may be required to disclose the information if subpoenaed, served with a court order, or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information.  
-We may share information that does not identify you or any user; such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners and Number of areas in which the mobile phone area code resides .  
-If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

 

SECTION 7 - Your rights

You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. 
You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days. 

 

SECTION 8 - Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopline_u Used to facilitate updating customer account information.
Reporting and Analytics
Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopline analytics.
_shopline_s Shopline analytics.
_shopline_sa_p Shopline analytics relating to marketing & referrals.
_shopline_sa_t Shopline analytics relating to marketing & referrals.
_shopline_y Shopline analytics.
_y Shopline analytics.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

SECTION 9 -Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

SECTION 10 -CONTACT INFORMATION

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail using the details provided below:

  • Email: support@kokolamp.com
  • Phone:  +1(213)265-5811
  • Hours: Mon-Fri: 9:00 AM - 6:00 PM


Last updated: 12/19/2021

 

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