FAQs

Question about KOKO LIGHTS

1.Where is your company/store located?

Before the COVID-19 pandemic our company was in Los Angeles, now our company is in Hong Kong.You may be worried because our company is in Hong Kong, but please rest assured that considering your worries as well as concerns, we will send you an order confirmation email or order SMS confirmation message to your cell phone after you have placed your order. After your order is successfully processed and shipped, we will update you with your logistics tracking number by email or SMS. When your shipments are about to deliver, we will also update you with the logistics dispatch notification in the email and SMS.

2.Do you have a showroom?

We had a showroom in Los Angeles before COVID-19

But after that we closed the showroom.

But don't worry, we are a real factory, please check the attached pictures.

So we can offer good price and products, we also release some new products regularly and I will keep my designer clients informed.

We have a lot of designer and contractor clients. They all buy our products in large quantities too.

Now there are also many stores who also purchase products from our factory and send them to their customers afterwards because we have been producing these products for many years. I am sure you will make repeat purchases often afterwards.

Question about order

1.Why can't I receive the order confirmation email?

Two reasons for not receiving order confirmation email：

1. Please check your email for errors. If there are no errors, please check your spam mailbox. Because there will be an email after the order is completed. Please check, don't worry, I will help you check.
2. You did not leave your email address in your account, but your cell phone number, at this time you can also go to your cell phone SMS to look for the order confirmation message. If you want to receive order confirmation information in your email, please leave your email number in your account. Please feel free to leave your contact information, we will protect your privacy and security.

2.How is the order processed after I place a result?

We will send you an order confirmation email or order SMS confirmation message to your cell phone after you have placed your order. After your order is successfully processed and shipped, we will update you with your logistics tracking number by email or SMS. When your shipments are about to deliver, we will also update you with the logistics dispatch notification in the email and SMS.